What Happens When AI Joins the Org Chart?

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On the first weekend of the new year, OpenAI CEO Sam Altman published a post on his personal blog. The post, titled “Reflections,” is a sweeping look back at the journey of OpenAI and the potential of artificial intelligence. But the internet (and I) quickly zeroed in on one passage in particular:  

“We are now confident we know how to build AGI as we have traditionally understood it. We believe that, in 2025, we may see the first AI agents ‘join the workforce’ and materially change the output of companies.” 

It seems the OpenAI team is determined to make AI coworkers happen. And if OpenAI is working on it, we’d better pay attention. 

OpenAI isn’t the only org anthropomorphizing AI tools as “workers,” either: From Silicon Valley giants such Google, Microsoft, and IBM to startups like Glean and Lindy, tech companies are racing to develop the “AI coworkers” that will populate our virtual workspaces. In July 2024, the software company Lattice made headlines when it declared on its blog that it would be the first organization to give AI workers official employee records. According to Lattice CEO Sarah Franklin, these AI “employees” would be onboarded, trained, given goals, and managed just like human employees.

Public backlash to the Lattice announcement was swift and fierce. Even other AI execs joined the pile-on: “Treating AI agents as employees disrespects the humanity of your real employees,” one chief of staff at an AI sales platform told The Guardian. “Worse, it implies that you view humans simply as ‘resources’ to be optimized and measured against machines.”

Three days after the initial announcement (and before the company could provide any more details), Lattice quietly walked the idea back. 

For all the backlash, and all the handwriting about AI “taking our jobs,” many of us have already invited the technology into our workplaces, albeit in ways that feel less prone to lead us into an episode of Black Mirror. AI systems draft emails, brainstorm ideas, analyze data, and even attend meetings. But as these tools evolve from assistants to something more autonomous, we’re confronted with a question that goes beyond utility: What does it mean to work alongside something that isn’t human? And when should we worry that AI is creeping up the org chart?

The implications are enormous. AI promises to free us from drudgery and amplify our potential, but it could also erode trust, distort accountability, and fundamentally reshape how we define work. And that’s before we even get to the idea of AI managers or executives. So, as AI joins us at work, it’s worth asking: Will it be our most valuable coworker—or our most threatening one?

Meet your ‘model’ employees

The optimistic vision of artificial intelligence in the workplace goes something like this: The rise of AI means that human workers are freed from the grind of low-level tasks, leaving more room for creativity, strategic thinking, and work that feels truly meaningful. In this version of the future, everyone gets their own AI “direct report”—a hyper-competent assistant to handle scheduling, follow-up emails, and rote tasks like data consolidation. The human can then focus on the things that really matter.

This isn’t just fantasy. Gallup found that the most common tasks people delegate to AI today include brainstorming, admin, and research—things that might once have landed on the plate of a junior colleague. People are even sending their AI assistants to meetings, so that’s one oft-bemoaned office task that AI can take off workers’ plates.

But the line between “assistant” and “replacement” is already blurring. Startups like Artisan and Alta are rolling out AI sales development representatives who don’t merely assist with calls but actively conduct them. These “AI SDRs” boast tireless work ethics: they never sleep, never forget to follow up, and certainly never complain about burnout.